Refund policy

Refund & Return Policy

We want you to be happy with your ULUKA purchase. If you experience an issue with your order, please contact us at sales@fa-investment.com.

Due to the personal-care nature of our skincare products, we are generally unable to accept returns of products that have been opened or used, except in cases where the item is defective, damaged, or incorrect.

For unopened and unused products, return requests must be made within 30 days of delivery. Items must be returned in their original condition and packaging.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number along with photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear after it has been processed, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Customers are responsible for return shipping costs for standard returns unless otherwise stated.

To request a return or refund, contact:

ULUKA Customer Support
Email: sales@fa-investment.com

We reserve the right to refuse returns that do not meet the conditions outlined above.